You might find many hosted VoIP service providers that offer VoIP service to their clients on open internet connection and do not control the whole bandwidth pipe. The service quality in this case is dependent on the customer’s internet connection from its ISP. This kind of VoIP service is usually used by residential users and small office or home office users. In order to choose the best option according to your business requirements you have to follow few tips.
Network Performance should be in Good Form
You should first start with the things that you can control and your network is on priority one. You need to clear all problems in your network and optimize its performance. Networks without any complex connectivity can have performance related problems too, which in turn affects the VoIP calls quality. Ideally, you should have one DHCP router/server and perfectly working switches and efficient computer systems. A router with QOS features can solve much of the problem.
Bandwidth is not the only Important Factor
One of the key things users consider in a hosted business VoIP service is the bandwidth size of their internet connection in terms of download and upload. However, it should be a steady connection too and have enough space to carry a good number of simultaneous calls. The average capacity can be 4 simultaneous calls with a bandwidth of 90kbps each and totaling of 360kbps for both download and upload. One more thing to check is the internet connection quality. In case of high latency rate, packet loss and jitters VoIP calls will be affected seriously. This can kill your conversations with the clients, so it is vital to have a strong and stable internet connection.
Distance from your network to your VoIP provider’s Switch
There is a very rare chance that the connection from your network to your VoIP service provider won’t pass any other networks. Technically, less number of hops gives lower latency rate that helps improve VoIP call quality. You can apply trace route and ping commands to your service provider’s SIP server to check the number of other routers you cross and the response time.
Lowest Price means Poor Service
While receiving bids for a VoIP project, never consider the lowest price as the best option. Cheaper is not a good option when it comes to service quality. Select the one that offer reasonable price according to the competition. You will be more satisfied at the end.